Many of them use a minimalist design style, but it often feels bland and impersonal.
Brand websites frequently have complex menus and confusing filters, which complicate the search process.
In 80% of cases, the "Payment", "Shipping," and "Returns" pages are inconvenient and lack proper attention in their design.
I created hypotheses and prepared open-ended questions for in-depth interviews, which I aligned with the brand’s founder. We interviewed five open-minded people aged 25–40 to learn what makes a website for a young local brand feel user-friendly and trustworthy.
People who support young local brands care about emotions. That’s why it makes sense to add an About section with photos of the design process, and also place emotional photos with real people throughout the website, instead of only showing clothes on models.
It’s important to avoid confusion about sizing. To do this, we can create garment mockups with measurements labeled directly on them and design a separate page for this.
Product pages should include detailed descriptions of each item and clearly state the fabric composition.
The checkout process should be as short as possible, yet clear and transparent. It’s important to place the Payment & Shipping and Returns pages in easy reach to help build trust.
I analyzed websites of young local clothing brands.
Half of the websites we studied have an “About” section, but often it too is designed without proper attention.